Frequently asked questions
Do you offer returns or refunds?
We do not offer returns or refunds on any of our products. Each item is carefully quality-checked before shipping to ensure you receive premium pieces.
Who pays for delivery charges?
All delivery and shipping charges are the customer’s responsibility. Rates vary based on your location and will be shown at checkout.
How should I care for the products?
For best results, gently hand wash your items or opt for professional dry cleaning. Avoid harsh detergents, bleach, or machine washing to maintain quality.
How long does delivery take?
Delivery timelines vary by location. Orders are typically dispatched within 1–3 working days. You’ll receive tracking details once your order is shipped.
What if I receive a damaged item?
In the rare case you receive a damaged product, please contact us within 24 hours of delivery with clear photos so we can assist you.